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Replace, Return and Refund Guarantee

If there are any quality issues with the water flosser you purchased, please send us an email on our official website and include your order number in the email. As long as your order is within the warranty period, we can apply for a free new replacement or full refund for you. And for your convenience, defective flosser don’t need to be sent back to us.

 

How to contact the seller for warranty?

The steps to contact us for warranty service are as follows:

1.Find our contact information:  

After purchasing products, be sure to keep proof of purchase, such as electronic invoices, instructions, etc. This is an important document when applying for warranty service in the future.

2.Contact us:

Leave a message online on our official website or send an email through the support window to communicate with us, explain the problem and provide purchase voucher and other relevant information.

3.Negotiate warranty matters:

Negotiate with us about the warranty period, free maintenance scope, etc.

4.Waiting for processing:

After we receive the feedback, we will handle it according to the actual situation, which may be maintenance guidance, exchange or refund, etc.

5.Confirm the processing results:

After receiving our processing results, be sure to confirm them in time and tell us whether you are satisfied.

 

It should be noted that when contacting our customer support team for warranty, it is recommended to keep communication open so that you can stay informed of the progress and results of the process. At the same time, we must also pay attention to protecting your personal information and avoid to disclose any your privacy.

What is the warranty for our water flosser?

Usually the warranty period of our water flosser is marked on the product manual. We provide a 1-year warranty for all of our portable water flosser and 2-year warranty for all of our countertop water flosser, but this warranty period is based on the purchase date of your order.

Besides, we only provide warranty service for customers who purchase directly from our our official website and our online store. We do not provide warranty for those purchases from any other dealer. Our device is not suitable for repairing internal parts, and we do not have any repair service center in abroad.

And accessories such as charging cord, wall charger and nozzles are not included in the free replacement scope for warranty. If you need these replacement accessories, you can purchase them from our online store.

If you still need more warranty details, feel free to contacts us directly through our official website.

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