1.Clean the outside of unit. Wipe down with soft cloth.

2.Clean the internal part. Mix white vinegar with warm water.  Run solution through unit.

3.Clean the handle. remove the tip.Soak in vinegar and water for 5-7 minutes.

4.Clean the floss tip. Soak tip in hydrogen peroxide or white vinegar for 5 minutes.

1.Please keep the water tank and handle empty and dry after each use,this will perfectly prevent mold growth.(at least don't leave water in it overnight.)

2.Also please clean out the machine periodically with vinegar and water.

For countertop models:

Please confirm where is the specific part of the leaking

1. If the leaking is from the handle, please check whether the nozzle is broken and also please make sure the tip is tightly lock into the handle with a click sound when you insert it.

2. If the leaking is from the bottom and leaking seriously, the water tank maybe broken, then please contact our customer support team through our official website, and we will send you a new water tank.

For portable models:

Please confirm where is the specific part of the leaking

1. If the leaking is from the connection part of the nozzle, please check whether the nozzle is broken and also please make sure the tip is tightly lock into the handle with a click sound when you insert it.

2. If the leaking is from the connection part of the water tank, please remove the seal ring and reinstall.

3. If it leaks seriously due to the broken water tank, we will send a new replaced water tank.

Note: Usually, there will be a little water leaking from the seal of the shell. It is normal. Because we have a special design of our product and it protect the motor, battery and circuit board in separate room to ensure water don't goes into these key parts, therefore extra water remained inside of the shell will seep out slowly after using. In this case, our suggestion is to let the device run several more seconds after your each cleaning to drain extra water out.

Clean Your Jet Tips

1. Remove the Water Flosser tip from the unit using the eject button.
2. Soak the tip in a container of hydrogen peroxide or white vinegar for 5-7 minutes.
3. Rinse the tip under warm water.

Note: For maximum effectiveness, replace Water Flosser tips every 3-6 months as the tips can become clogged and/or affected by mineral deposits.

The main reason of the motor makes sound but no water coming out is that the nozzle head blocks or the pump is damaged.

If the water flosser stops spraying water, we suggest you try the following suggestions. （Note：this suggestion is only suitable for the portable models.)

1. Clean jet tip or change a new tip to avoid tip block reason.

2. Add water to the place where the tip was injected. (Operating this when the device is running and below is a picture for your reference.)

If it still doesn’t work after you trying, then please send email to us through our official website, and we will provide warranty for you.

1. Try recharging with other charging device to avoid the charging failure caused by the defective charging cable or the voltage instability of the adapter.

2. If recharging doesn’t solve the issue, the battery maybe dead, then please contact our customer support team through our official website.

Note: Regarding charging the device, in normal situation, if the red light blinking, it means out of power and need to be charged. 

When it is charging, the blue light flashes, and after fully charged, it remains blue light. Usually, it may takes 4-5 hours to be fully charged.